Shop Policies
Shipping
All orders are shipped with Australia Post. Domestic orders are shipped via Parcel Post and international orders are sent via tracked post. At this time, I do not ship to the United States or to Canada.
Orders are generally shipped once a week, or twice a week during peak times.
Orders $150 and over receive free shipping within Australia.
I hold no responsibility for lost or stolen packages.
Returns and Exchanges
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I do not offer returns or exchanges for change of mind.
If an item arrives to you and is faulty, then I will do my best to accommodate an exchange for the same or similar item, or a refund. This is at my discretion. Most of my items are very limited but I will do my best to ensure that any problem is resolved. Please contact me if your item arrives and is faulty. Items must be returned in original condition and photos of faults must be provided prior to an issue of refund or exchange.
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Changes to orders
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Once an order is placed, I am unable to amend them for change of mind. I try to keep my shipping turn around as quick as possible, and changes to orders once they are placed cause delays within the system. Please be sure that the item that you are checking out on is the one that you want.
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If you have any questions about these policies or your order please contact me through the contact form on my website.
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FAQ
Earrings are made with surgical steel posts and are produced using hand poured resin in my studio. No piece is the same and you can be sure nobody will have the exact same item as you.
At this time, I take customs for hair flowers. The price will vary based on what you would like and the size of the piece and have a turn around time of 3 weeks. Please contact me if you would like to place a custom order.
All items are not for use of babies and children. They contain small parts which pose a choking hazard.